When an employee is enrolling for group coverage you may notify Kansas City Life one of three ways:
When an employee terminates from your group coverage notify Kansas City Life one of three ways. You may:
Notify Kansas City Life by one of the three following methods:
Open enrollment is the one time of year employees are able to enroll or decline dental/vision coverage without being subject to a late application provision. Employers have the option of electing an open enrollment, as well as the applicable dates of the open enrollment, at the time of sale. In order for employees to enroll during open enrollment, an Enrollment Form must be completed, signed and submitted to Kansas City Life or you may log onto Group Dashboard and select "Add Members" and then select "Open Enrollment". Refer to your Policy to determine if an open enrollment is available and selected for your group.
If employees have additional coverage, it is their responsibility to provide Kansas City Life with this information as soon as possible so that we may coordinate benefits with the other policy. Employees may receive an annual request to update this information.
Credit card payments are not currently accepted for premium payments.
We offer the ability to pay your bill by electronic check through our online Webpay.
Log onto Group Dashboard. Choose "View Census" then click on "Census Export" and you will be asked to either open or save the file.
You may request a replacement ID card one of three ways:
When making a claim for the Davis Vision Care benefit, proof of each charge must be furnished. Attach itemized receipts for services with the claim form. (When receipts are provided, it is not mandatory to include the provider’s signature and state license number as requested on the form.) Be sure the receipts indicate:
The claim must be submitted via U.S. mail to Kansas City Life within 90 days from the date of service. Claim forms may not be faxed. The claim reimbursement form is only necessary when members go to an out-of-network provider. In-network providers will handle claim filing for the member.
We have a 5 business day turn-around time for processing correspondence.
We recommend they contact Customer Service if they disagree with a payment decision. If the question is not resolved to their satisfaction they may also provide an appeal in writing. The appeal can be mailed to:
Attention: Appeals Coordinator
P.O. Box 9040
Austin, TX 78766